Help Center

Feel free to give one of our qualified technicians a call anytime during the hours of 8:00 a.m. and 5:00 p.m. Monday thru Friday, EST.
Tel: 616-784-1121, 800-442-2581

Fax: 616-784-7775

Contact us via e-mail at:

Sitemap: sitemap

Our online Shopping Basket website shows real time product inventory on hand quantities, but most products are drop shipped from the manufacturer and the inventory status will show "Call for Availability". Our web site accepts:


We use
distribution software

  • Credit cards: Visa, MasterCard, American Express and Discover
  • Debit / ATM cards / Check cards: Connected with one of the major credit card companies listed above. \

For telephone / fax / e-mail orders we also accept:

  • Purchase orders on an open account (1-2 days to set-up an account)
    Credit Application in .pdf format
    Credit application in .doc format
  • Checks (personal and business)
  • Money orders denominated in U.S. dollars
  • C.O.D. orders
  • International payments on a proforma invoice, (bank routing wire transfers). 

Printable Order Form for faxing, mailing or phoning.

You must have the free Adobe Acrobat Reader plug-in.

When returning some products you might be charged a restocking fee from our Vendors.

Merchandise that bills to and ships to addresses outside the State of Michigan are not charged sales tax. All Michigan orders are charged 6% sales tax, in accordance with State law. Please note that your State and/or municipal government may require you to declare purchases from other states and pay sales taxes on them directly.

Our website does not work with the AOL browser, but you can open Internet Explorer on top of your AOL connection and place the order in that browser.  There are two ways to order, as an anonymous shopper (your browser must accept cookies) or logged into a previously established credit card or Net 30 day account with a customer code. It is not necessary to have a customer code to order, most of our customers simply just click "Add to Basket" and then click "Checkout Now". If you do use a login you will be able to pull up old orders, etc. To get a customer code, click here to first set-up an account if you do not already have one. If you already have an account you can register for online shopping by clicking here, your customer code appears on old orders, invoices or quotes.

Shipping Methods
We use a variety of shipping companies for U.S.A. (normally U.P.S. and FedEx) and international shipments.   Our online ordering system calculates your shipping cost using the weight of the product(s), and lets you choose between ground, 2-day, 3-day and other options.